Insurance Services
Malin Head
Employment type
Closing date

Forward Emphasis International is seeking an experienced Motor Claims Handler to join our claims team. As a claims handler, you will be expected to deliver and perform day-to-day tasks pertinent to the team’s activity with a major focus on quality, accuracy, service level agreements (SLA’s), procedures and process improvement.

  • Responsible for the management of claims from first notification to settlement and ensuring fair settlement of valid claims
  • Liaising with customers, brokers and third parties on claims submitted and ensuring that any issues are resolved satisfactorily and without delay
  • Manage the administration, investigation and settlement of motor claim damage claims
  • Handling all incoming telephone and written communication from customers
  • Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided
  • Efficiently organise the relevant evidence and information to accurately assess the value of a claim and to highlight potentially fraudulent claims
  • Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims
  • Negotiating fair settlements in line with the Company standards to obtain optimum settlement for the company and customer.
  • Deliver excellent customer service and deal effectively with referrals, escalations and complaints in accordance with CPC requirements
  • Manage customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction
  • Ability to build relationships with loss adjusters, solicitors and other legal and claims professionals
  • Provide a high standard of customer service and adherence to legal and regulatory requirements
  • Provide first-class customer service to ensure client and customer satisfaction
  • Assist in onboarding and training new colleagues
  • Minimum 1 years’ Motor Claims experience
  • Successful candidate must be minimum APA qualified 
  • High level of interpersonal and communication (verbal/written) skills
  • Self-motivated with the ability to work on your own initiative and a desire to develop knowledge and experience.
  • Strong knowledge of contracts of insurance, especially motor policies
  • Must be self-motivated, flexible and capable of working to critical deadlines whilst using their own initiative to resolve issues that may arise
  • Have an assertive, structured and positive approach to negotiations


  • Educational support to complete the CIP exams; and training & development opportunities
  • Flexible work from home arrangements
  • Career progression opportunities
  • Incentives, bonus pay and overtime
  • Insurance discounts
  • Employee referral schemes