This vacancy is now closed

Insurance Services
Malin Head
Employment type
Closing date

To provide a quality service to the customers of a leading Private Health Insurer that will meet or exceed the Insurer’s expectations. A claims handler will be expected to deliver and perform day-to-day tasks pertinent to the team’s activity with a major focus on quality, accuracy, service level agreements (SLA’s), procedures and process improvement.


  • Accurately record claim notifications, request relevant supporting documentation and settle/decline/pend claims in a timely manner
  • Manage claims from first notification through to settlement
  • Provide effective and accurate advise to claimants based on a strong working knowledge of policy terms and conditions
  • Review allocated cases and achieve settlement, within designated personal authority level, in line with established standards, procedures and guidance provided
  • Manage customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction
  • Interact with customers directly and/or liaise with their Delegated Authorities to ensure the highest level of service and continuous operational efficiency
  • Provide assistance where required in the training of new team members
  • Ensuring that you achieve the minimum insurance standard qualification within the time frame and comply with the CPD requirements where appropriate
  • Successfully contribute to the development and delivery of the teams goals, objectives and results
Qualifications and Education Requirements

Educated to A level, Leaving Cert or equivalent having received passes in English and Math’s, demonstrating sound academic skills and background in order to undertake regulatory training and exam process.

  • Computer literate with knowledge of Microsoft office programmes
  • Willingness to work positively within a team environment with strong emphasis on support, flexibility and efficiency
  • Excellent communication skills both written and oral
  • Must be self-motivated, flexible and capable of working to critical deadlines whilst using their own initiative
  • Excellent organizational, interpersonal and communication skills
  • Accuracy and attention to detail and high quality standards are a vital component of the position

No formal insurance experience required as full training is provided, however the following is preferable:

  • Full working knowledge of Consumer Protection Code & Central Bank of Ireland Regulatory Requirements.
  • APA or CIP qualification
  • Educated to degree level