Experienced Motor Claims Handler

ROLE BRIEF

Forward Emphasis International is seeking an experienced Motor Claims Handler to join our claims team. As a claims handler, you will be expected to deliver and perform day-to-day tasks pertinent to the team’s activity with a major focus on quality, accuracy, service level agreements (SLA’s), procedures and process improvement.

ROLE RESPONSIBILITIES

• Responsible for the management of claims from first notification to settlement and ensuring fair settlement of valid claims
• Liaising with customers, brokers and third parties on claims submitted and ensuring that any issues are resolved satisfactorily and without delay
• Manage the administration, investigation and settlement of motor claim damage claims
• Handling all incoming telephone and written communication from customers
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided
• Efficiently organise the relevant evidence and information to accurately assess the value of a claim and to highlight potentially fraudulent claims
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims
• Negotiating fair settlements in line with the Company standards to obtain optimum settlement for the company and customer.
• Deliver excellent customer service and deal effectively with referrals, escalations and complaints in accordance with CPC requirements
• Manage customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction
• Ability to build relationships with loss adjusters, solicitors and other legal and claims professionals
• Provide a high standard of customer service and adherence to legal and regulatory requirements
• Provide first-class customer service to ensure client and customer satisfaction
• Assist in onboarding and training new colleagues

ESSENTIAL SKILLS

• Minimum 1 years’ Motor Claims experience
• Successful candidate must be minimum APA qualified 
• High level of interpersonal and communication (verbal/written) skills
• Self-motivated with the ability to work on your own initiative and a desire to develop knowledge and experience.
• Strong knowledge of contracts of insurance, especially motor policies
• Must be self-motivated, flexible and capable of working to critical deadlines whilst using their own initiative to resolve issues that may arise
• Have an assertive, structured and positive approach to negotiations

BENEFITS:

• Educational support to complete the CIP exams; and training & development opportunities
• Flexible work from home arrangements
• Career progression opportunities
• Incentives, bonus pay and overtime
• Insurance discounts
• Employee referral schemes