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Claims Processor – Join Our Team!
Role Overview
Join our team and help us deliver exceptional service to customers of a leading Private Health Insurer! As a Claims Handler, you’ll be key to ensuring that customer claims are handled smoothly, efficiently, and in a way that meets – or even exceeds – expectations. You’ll focus on day-to-day tasks, like processing claims, ensuring accuracy, and contributing to ongoing improvements in our processes.
What You'll Do
- Record claim notifications accurately, request any necessary documents, and process claims (settle, decline, or pend) in a timely and efficient manner.
- Take ownership of claims from start to finish, ensuring smooth and timely settlements.
- Offer helpful, accurate advice to claimants, using your knowledge of policy terms and conditions.
- Review your allocated cases and aim to settle them within your authority, following company standards and procedures.
- Interact with customers professionally and courteously, ensuring high customer satisfaction at all times.
- Collaborate with customers and their representatives to maintain excellent service and smooth operations.
- Support new team members by providing guidance and sharing your expertise.
- Work towards obtaining your minimum insurance qualification and continue learning through CPD (Continuing Professional Development) as needed.
- Contribute to the team’s overall goals and success by working collaboratively and sharing ideas.
Who We're Looking For
Qualifications and Experience
- A levels, Leaving Cert, or equivalent, with passes in English and Maths – this will help you through regulatory training and exams.
Skills We Value
- Basic computer skills and knowledge of Microsoft Office.
- A positive, team-oriented attitude with a focus on supporting others and being flexible.
- Great communication skills, both written and spoken.
- A self-motivated approach with the ability to meet deadlines and manage your workload independently.
- Strong attention to detail and a commitment to delivering high-quality work.
Nice to Have
- While no formal insurance experience is needed (we’ll train you!), knowledge of the Consumer Protection Code and Central Bank of Ireland Regulatory Requirements is a plus.
- Qualifications like APA or CIP, or a degree would be an added advantage.
What We Offer
- A clear career progression path, with the opportunity to earn insurance qualifications and advance your career in sales.
- Competitive salary with performance-based incentives, bonuses, and overtime opportunities.
- 20 days of paid holiday to relax and recharge.
- Discounts on insurance products.
- Employee referral schemes – bring your friends and earn rewards!
- A fun and social work environment with regular team events and activities.
- Full support for your ongoing learning and development.
Additional Requirements
- A secure internet and mobile connection for remote work (if applicable).
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